apollo rental cars au - north queensland car rental companies
apollo rental cars au - car rental north queensland
Apollo Car Rentals is an Australian and family-owned business specialising in the rental of quality leisure vehicles throughout Australia and New Zealand.
We began operating in 1985 and have since grown to become one of the largest and leading recreational vehicle operators in the country. We operate ten branches in Australia and recently opened two new branches in New Zealand.
This growth has not been to the detriment of our renowned personalised service. Our staff continue to offer friendly and efficient service to every Apollo client. We have helped tens of thousands of people enjoy the wonders of travel in Australia.
Let us show you how easy and affordable a vacation in Australia can be with Apollo Car Rentals. We assure you that our personalised service and years of experience will help make your holiday in Australia a successful one.
Apollo Car Rentals are a division of Apollo Motorhome Holidays, one of the largest leisure vehicles hire operators in Australia, and offers a range of quality rental cars from branches in Adelaide, Alice Springs, Brisbane, Broome, Cairns, Darwin, Melbourne, Perth, Sydney and Townsville. Client satisfaction is very important at Apollo. Clients today look for friendly individual service and reliability... not to be treated a just another customer. Apollo has built a solid reputation of personalised service and reliability that other companies cannot hope to match. Hire through Apollo Car Rentals and you are also guaranteed a highly competitive rate. If you want great rates and personalised service, Apollo Car Rentals is the way to go!
Apollo Rental Cars AU Rental Terms
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (1.75% transaction fee applies). The balance is payable directly to Hertz on arrival. Hertz accept all major credit cards. All credit card payments will incur an additional fee of 1.5%.
Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in Australian dollars.
Rate Inclusions
For specific rate inclusions, please refer to Contract Rate Sheets.
Rental Charges
One rental day consists of 24 consecutive hours.
Transfer
Vehicles must be collected and returned to the branches outlined on the clients booking confirmation. Transfers to and from the branch are not included in the rental price. It is the renter’s responsibility to get to and from the depot.
Administration Fees / Taxes
Our rates include 10% GST, Vehicle Registration Recovery Fee and Administration Fee Recovery.
Concession Fee Recovery (CFR) and Locations Fee (LF)
(These fees are NOT included in these Rates)
The CFR fee will apply at the rental counter for rentals commencing at Ayers Rock Downtown and Sydney City. This is a percentage of the rental charges and varies from location.
The LF fee will be charged on rentals commencing at most Airports throughout Australia. This is a percentage of the rental charges and varies from Airport to Airport.
Concession Fee Recovery and Location Fee may be charged on all additional amounts payable at the rental counter.
| Location Fee | |
| Remote Locations | |
| Alice Springs Airport | 17.00% |
| Ayers Rock Airport | 19.00% |
| Ayers Rock Downtown | 19.00% |
| Darwin Airport | 16.50% |
| Location Fee | |
| Remote Locations | |
| Adelaide Airport | 15.50% |
| Brisbane Airport | 16.00% |
| Cairns Airport | 17.00% |
| Coolangatta Airport | 14.50% |
| Melbourne Airport | 19.00% |
| Perth Airport | 16.50% |
| Sydney Airport | 22.00% |
| Sydney City | 5.00% |
*Fee subject to change without notice
Credit Cards
Payment made to Apollo at time of booking:
Apollo only accepts Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.
Payment made to Hertz at pick-up:
Hertz accept all major credit cards. All credit card payments will incur an additional fee of 0.8%.
Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
Rental Duration
The minimum rental period is one day for metro locations and two days for remote locations. Refer to the one way rentals section for one way minimum rental periods.
Driver’s Licence and Minimum Age
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least one year and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.
One Way Rentals
One way rentals are not permitted with the Economy Car (Group A).
One way rentals are available subject to the minimum rental periods in the table below.
| ADL | |||||||
| 7 | ASP# | ||||||
| 7 | 14 | BNE* | |||||
| 14 | 14 | 7 | CNS | ||||
| 14 | 7 | 14 | 14 | DRW | |||
| 7 | 7 | 7 | 14 | 14 | MEL | ||
| 14 | 21 | 21 | 21 | 21 | 14 | PER | |
| 7 | 14 | 7 | 14 | 21 | 7 | 21 | SYD |
*includes Brisbane, Coolangatta and Surfers Paradise
#includes Alice Springs and Ayers Rock
No one way fee applies. Except for a one way rental into or out of the Northern Territory/Western Australia which attracts a $750 fee.
One Way Rentals within Northern Territory
Within the Northern Territory: Minimum rental period of 3-days
No one way fee will apply
Alice Springs to/from Ayers Rock: Minimum rental period 3-days
3 to 6 days fee of $110 will apply
7+ days no one way fee
Additional Products:
· Baby Seats - Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to all vehicles. Cost is $20 each per rental.
· Booster Seats - Booster seats (must be pre-booked) suitable for children between 3 and 8 years of age can be supplied for all vehicle models. Cost is $20 each per rental.
· GPS - $11 per day
· Extra Driver Fees - $5 per day plus GST (maximum charge of $25 plus GST per extra driver)
Multiple Rentals
Where clients have more than one rental in their itinerary, Tour Operators may add total number of rental days together, to take advantage of the applicable cheaper rate.
EG: 5 days Alice Springs, 5 days Sydney, 5 days Perth (15 days total) can be charged the 14-20 day rate in lieu of 3 x 5-6 day rate.
Multi Hires are only available on the same car group, same rate plan and when travel is within the same country.
Only rentals of 3 or more days can be included in multi hire. There is no time limit between rentals, provided they form part of the same Australian visit.
Multi Hire bookings can be collected from the following locations only:
Adelaide City Adelaide Airport Alice Springs City
Alice Springs Airport Ayers Rock City Ayers Rock Airport
Brisbane City Brisbane Airport Cairns City
Cairns Airport Coolangatta Airport Darwin City
Darwin Airport Melbourne City Melbourne Airport
Perth City Perth Airport Surfers Paradise
Sydney City Sydney Airport
Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
Travel Restrictions
Damage Cover (DC) is invalid under the following circumstances:
Tasmania - Vehicles cannot be driven or taken into or out of Tasmania via Ferry.
Alpine Resorts - Vehicles cannot be driven above the snowline.
Unsealed roads - 2WD vehicles cannot drive on unsealed roads, except roads under repair and direct access roads to National Parks, State Parks or holiday accommodation (excluding Kangaroo Island where 2WDs cannot be driven on unsealed roads at all).
Beach/Salt Water - Vehicles cannot be taken on any beach or be taken into or exposed to salt.
Vehicles cannot be taken to Fraser Island.
Northern Territory - Vehicles are not permitted to be driven into Jim Jim Falls or Twin Falls.
- Vehicles are not permitted to be driven on the Mereenie Loop Road.
Western Australia - Vehicles are not permitted to be driven on the Gibb River Road, the Tunnel Creek Road, the Windjana Gorge Road, the Cape Leveque Road or to the Bungle Bungles.
South Australia - No vehicle may be driven north from the Oodnadatta Track. This includes the following areas: Dalhousie Springs, Mount Dare, Witjira National Park, Pedirka Desert
Kangaroo Island - 2WD vehicles may be taken to Kangaroo Island.
- Standard terms and conditions apply if a vehicle is damaged on the ferry.
- One way rentals are not available to/from the Island.
- 2wd vehicles are not to be driven on unsealed roads on Kangaroo Island. This policy is strictly enforced.
Dusk to Dawn Driving - Night driving is not permitted in any region designated as remote (Northern Territory, Kimberley, Exmouth, Kangaroo Island). This is a road safety issue. If an accident occurs between dusk and dawn the renter is responsible for all damage irrespective of the circumstances.
Trains - Vehicles may be taken on trains.
Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Head Office. Subject to the change being approved, a minimum additional charge of $700 will apply.
Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. Additional days will be charged, direct to the client, at the local “Extra Days” rate.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Infringements Fees
We reserve the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, we reserve the right to charge for associated administration costs for processing the fines (irrespective of excess). An infringement administration fee of $33 will be applicable.
Tollway Infringements
Most toll roads in Australia are fully electronic – i.e.: there are no toll booths to pay with cash. If a renter chooses not to purchase available “e-passes” they will be liable for any applicable toll charges plus the Infringement administration fee.
Roadside Assistance
In the unlikely event of your vehicle being disabled, we offer a 24 hour Roadside Assistance service. Please call 1800 996 010 if this service is required.
If a breakdown occurs in any areas outside major cities including the Northern Territory, Roadside Assistance may take extended hours to fulfil
Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.
Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Important
We reserve the right to refuse any rental at our discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Smoking
Smoking is not allowed in our vehicles.
No Shows
Where a client does not pick up their rental vehicle at the date and time confirmed on the reservation, Apollo reserves the right to charge a No Show fee equal to the cost of one rental day as per the reservation.
Booking Amendments
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.
PROTECTION PACKAGE
Third Party Property and Injury Insurance Cover
Third Party Property Liability Insurance is automatically covered under a third party property damage Master Policy executed by the rental company and is subject to the renter complying with all Terms and Conditions of the rental and payment of the Accident Damages Excess. Third Party Liability cover for personal injury is governed by separate Government legislation in each Australian State and Territory. The right to claim may be limited by the legislation and excesses may apply.
There are many factors relevant to a determination of which third party liability cover for personal injury will apply in the event of an accident, such as the state or territory in which a vehicle is registered, the state or territory in which the accident occurs and the state or territory in which another driver or injured person resides. Should an accident in which a person is injured occur, the renter must contact the police and the rental company.
This summary of the cover available throughout Australia is meant as a guide only and no warranty of accuracy or reliability is given or responsibility accepted by the rental company for the information contained below. In the event of an accident, the renter should make independent enquiries of the relevant insurer of the vehicle.
Queensland: Injured person or the dependents of a deceased person can bring claim for damages against a negligent party.
New South Wales: Compensation is available for persons injured or killed by the negligence of a motor vehicle driver. At fault drivers are not covered
Western Australia: Damages may be claimed by persons injured or by the relatives of a person killed by the negligence of a motor vehicle driver.
South Australia: Damages may be claimed by persons injured or by the relatives of a person killed by the negligence of a motor vehicle driver.
Victoria: Combination of no fault and negligence indemnity. Statutory benefits in the nature of weekly payments during incapacity for work, impairment benefit annuities, medical and like expenses and death benefits may be available regardless of the question of fault. In addition, damages may be claimed by persons seriously injured or killed by the negligence of a motor vehicle driver.
Northern Territory: Claims for damages may be brought by persons injured by the negligence of a motor vehicle driver or by the dependents of a deceased person. Entitlement to no fault statutory benefits restricted to residents of Northern Territory. Non residents may apply to the Board of the Territory Insurance Office to be treated as a resident.
Standard Liability
Metro Locations (based on pick-up location)
Apollo rental charge includes a Standard Liability of $2,000.
The Standard Liability can be reduced by taking the following Reduction Option:
Value Pack
A Liability of $300 applies. The Value Pack can be purchased by paying $11 per day at pick-up.
Remote Locations (based on pick-up location)
Apollo rental charge includes a Standard Liability of $2,000 with a Single Vehicle Accident Liability of an additional $1,000 (non waivable).
The Standard Liability can be reduced by taking the following Reduction Option:
Value Pack
A Liability of $300 with a Single Vehicle Accident Liability of an additional $1,000 (non waivable). applies. The Value Pack can be purchased by paying $15 per day at pick-up.
Bond/Deposit
A Bond/Deposit of $400 will be collected at the time of entering into the Rental Contract.
For security purposes, only a credit card can be used to provide a Bond/Deposit. Sufficient funds must be available on the credit card to cover the Bond/Deposit.
The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
Full Responsibility
· The renter accepts full responsibility for any of the following situations:
- Any damage arising from a collision with an animal whilst the vehicle is being driven between the hours of sunset and sunrise in the Northern Territory, the Kimberley region (including Broome and Kununurra) and Kangaroo Island
· All Locations:
- Damage caused by negligence of the driver or any of the passengers of the vehicle (including damage caused by total or partial immersion in water, including crossing a waterway)
- Damage caused by negligence of the driver or any of the passengers of the vehicle resulting in under body and over head damage to the vehicle
- Any damage caused by an action which resulted in a criminal charge being laid
- Any damage caused to the body of the vehicle by sitting or climbing on the roof or any part of the vehicle
· All Renter Protection Services are subject to the renter complying with the rental companies standard rental terms and conditions.
Rates/Terms/Conditions
Are subject to change without notice.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Apollo Rental Cars AU Rental Terms for travel between 01-Apr-2011 and 31-Mar-2013
An initial, non-refundable deposit will be secured at the time of booking confirmation. Accepted credit cards are Visa and MasterCard (1.75% transaction fee applies). The balance is payable directly to Hertz on arrival. Hertz accept all major credit cards. All credit card payments will incur an additional fee of 1.5%.
Summary of Rental Conditions
This document contains a brief summary of our rental conditions. The full details of our rental contract do apply. Rates quoted are in Australian dollars.
Rate Inclusions
For specific rate inclusions, please refer to Contract Rate Sheets.
Rental Charges
One rental day consists of 24 consecutive hours.
Transfer
Vehicles must be collected and returned to the branches outlined on the clients booking confirmation. Transfers to and from the branch are not included in the rental price. It is the renter’s responsibility to get to and from the depot.
Administration Fees / Taxes
Our rates include 10% GST, Vehicle Registration Recovery Fee and Administration Fee Recovery.
Concession Fee Recovery (CFR) and Locations Fee (LF)
(These fees are NOT included in these Rates)
The CFR fee will apply at the rental counter for rentals commencing at Ayers Rock Downtown and Sydney City. This is a percentage of the rental charges and varies from location.
The LF fee will be charged on rentals commencing at most Airports throughout Australia. This is a percentage of the rental charges and varies from Airport to Airport.
Concession Fee Recovery and Location Fee may be charged on all additional amounts payable at the rental counter.
| Location Fee | |
| Remote Locations | |
| Alice Springs Airport | 17.00% |
| Ayers Rock Airport | 19.00% |
| Ayers Rock Downtown | 19.00% |
| Darwin Airport | 16.50% |
| Location Fee | |
| Remote Locations | |
| Adelaide Airport | 15.50% |
| Brisbane Airport | 16.00% |
| Cairns Airport | 17.00% |
| Coolangatta Airport | 14.50% |
| Melbourne Airport | 19.00% |
| Perth Airport | 16.50% |
| Sydney Airport | 22.00% |
| Sydney City | 5.00% |
*Fee subject to change without notice
Credit Cards
Payment made to Apollo at time of booking:
Apollo only accepts Visa, MasterCard, American Express and Diners Club. Visa and MasterCard will incur an additional 2% surcharge on any transaction. American Express and Diners Club will incur an additional 4.5% surcharge on any transaction.
Payment made to Hertz at pick-up:
Hertz accept all major credit cards. All credit card payments will incur an additional fee of 0.8%.
Exchange Rate / Currency Variations
All credit card transactions are conducted in Australian dollars. Due to exchange rate fluctuations there could be some variance in the amount refunded compared to the amount initially charged. We do not accept any liability for variances up or down. Refunds by credit card can take up to 15 working days depending on the renter’s Financial Institution.
Rental Duration
The minimum rental period is one day for metro locations and two days for remote locations. Refer to the one way rentals section for one way minimum rental periods.
Driver’s Licence and Minimum Age
A current and full motor vehicle driver’s licence is required. If the driver’s licence is not in the English language then an international driver’s licence is also required. An accredited English translation will be accepted in lieu of an international driving permit. The driver’s licence must have been held for at least one year and be valid for the whole length of the rental. The original driver’s licence must be shown at time of pick-up when the driver is present.
Drivers must be 21 years of age or over. For drivers 75 years of age or over, a current medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.
One Way Rentals
One way rentals are not permitted with the Economy Car (Group A).
One way rentals are available subject to the minimum rental periods in the table below.
| ADL | |||||||
| 7 | ASP# | ||||||
| 7 | 14 | BNE* | |||||
| 14 | 14 | 7 | CNS | ||||
| 14 | 7 | 14 | 14 | DRW | |||
| 7 | 7 | 7 | 14 | 14 | MEL | ||
| 14 | 21 | 21 | 21 | 21 | 14 | PER | |
| 7 | 14 | 7 | 14 | 21 | 7 | 21 | SYD |
*includes Brisbane, Coolangatta and Surfers Paradise
#includes Alice Springs and Ayers Rock
No one way fee applies. Except for a one way rental into or out of the Northern Territory/Western Australia which attracts a $750 fee.
One Way Rentals within Northern Territory
Within the Northern Territory: Minimum rental period of 3-days
No one way fee will apply
Alice Springs to/from Ayers Rock: Minimum rental period 3-days
3 to 6 days fee of $110 will apply
7+ days no one way fee
Additional Products:
· Baby Seats - Baby seats (must be pre-booked) suitable for children 6 months to 3 years of age can be fitted to all vehicles. Cost is $20 each per rental.
· Booster Seats - Booster seats (must be pre-booked) suitable for children between 3 and 8 years of age can be supplied for all vehicle models. Cost is $20 each per rental.
· GPS - $11 per day
· Extra Driver Fees - $5 per day plus GST (maximum charge of $25 plus GST per extra driver)
Multiple Rentals
Where clients have more than one rental in their itinerary, Tour Operators may add total number of rental days together, to take advantage of the applicable cheaper rate.
EG: 5 days Alice Springs, 5 days Sydney, 5 days Perth (15 days total) can be charged the 14-20 day rate in lieu of 3 x 5-6 day rate.
Multi Hires are only available on the same car group, same rate plan and when travel is within the same country.
Only rentals of 3 or more days can be included in multi hire. There is no time limit between rentals, provided they form part of the same Australian visit.
Multi Hire bookings can be collected from the following locations only:
Adelaide City Adelaide Airport Alice Springs City
Alice Springs Airport Ayers Rock City Ayers Rock Airport
Brisbane City Brisbane Airport Cairns City
Cairns Airport Coolangatta Airport Darwin City
Darwin Airport Melbourne City Melbourne Airport
Perth City Perth Airport Surfers Paradise
Sydney City Sydney Airport
Multiple rentals are treated as separate rentals under the one way fee and minimum rental period conditions.
Travel Restrictions
Damage Cover (DC) is invalid under the following circumstances:
Tasmania - Vehicles cannot be driven or taken into or out of Tasmania via Ferry.
Alpine Resorts - Vehicles cannot be driven above the snowline.
Unsealed roads - 2WD vehicles cannot drive on unsealed roads, except roads under repair and direct access roads to National Parks, State Parks or holiday accommodation (excluding Kangaroo Island where 2WDs cannot be driven on unsealed roads at all).
Beach/Salt Water - Vehicles cannot be taken on any beach or be taken into or exposed to salt.
Vehicles cannot be taken to Fraser Island.
Northern Territory - Vehicles are not permitted to be driven into Jim Jim Falls or Twin Falls.
- Vehicles are not permitted to be driven on the Mereenie Loop Road.
Western Australia - Vehicles are not permitted to be driven on the Gibb River Road, the Tunnel Creek Road, the Windjana Gorge Road, the Cape Leveque Road or to the Bungle Bungles.
South Australia - No vehicle may be driven north from the Oodnadatta Track. This includes the following areas: Dalhousie Springs, Mount Dare, Witjira National Park, Pedirka Desert
Kangaroo Island - 2WD vehicles may be taken to Kangaroo Island.
- Standard terms and conditions apply if a vehicle is damaged on the ferry.
- One way rentals are not available to/from the Island.
- 2wd vehicles are not to be driven on unsealed roads on Kangaroo Island. This policy is strictly enforced.
Dusk to Dawn Driving - Night driving is not permitted in any region designated as remote (Northern Territory, Kimberley, Exmouth, Kangaroo Island). This is a road safety issue. If an accident occurs between dusk and dawn the renter is responsible for all damage irrespective of the circumstances.
Trains - Vehicles may be taken on trains.
Change of Drop Off Destination
If the renter wishes to change the drop off destination after the rental has commenced, they first must obtain authorisation from Head Office. Subject to the change being approved, a minimum additional charge of $700 will apply.
Rental Extension
If the customer wishes to extend the rental whilst on hire, they must first obtain authorisation from Reservations who will advise of the additional costs. Rental extension is subject to fleet availability. Additional days will be charged, direct to the client, at the local “Extra Days” rate.
Failure to obtain authorisation will result in the renter being charged double the daily gross rental rate.
Infringements Fees
We reserve the right to charge the renter for any speeding, toll way or parking fines not reported on return of the vehicle. In addition to these costs, we reserve the right to charge for associated administration costs for processing the fines (irrespective of excess). An infringement administration fee of $33 will be applicable.
Tollway Infringements
Most toll roads in Australia are fully electronic – i.e.: there are no toll booths to pay with cash. If a renter chooses not to purchase available “e-passes” they will be liable for any applicable toll charges plus the Infringement administration fee.
Roadside Assistance
In the unlikely event of your vehicle being disabled, we offer a 24 hour Roadside Assistance service. Please call 1800 996 010 if this service is required.
If a breakdown occurs in any areas outside major cities including the Northern Territory, Roadside Assistance may take extended hours to fulfil
Change Of Vehicle
Should the vehicle booked be unavailable through unforeseen circumstances, we reserve the right to substitute an alternative vehicle without prior notification and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund.
Vehicle Category
Vehicles cannot be requested by make or model, only by vehicle category.
Voluntary Downgrade
Should the renter decide to take a lesser vehicle than booked within 14 days of pick up or during the rental then they will not be entitled to any refund.
Limit of Liability
In the event of no alternative vehicle being available to the renter our liability is limited to a refund of the hire charge or in the case of mechanical failure (unless caused by the renter) the remainder of the hire period.
Important
We reserve the right to refuse any rental at our discretion.
Animals
No animals are permitted in our vehicles, excluding guide dogs.
Smoking
Smoking is not allowed in our vehicles.
No Shows
Where a client does not pick up their rental vehicle at the date and time confirmed on the reservation, Apollo reserves the right to charge a No Show fee equal to the cost of one rental day as per the reservation.
Booking Amendments
If an amendment is made to the rental dates within 14 days of collection, no refund will be made if the length of hire is shortened (that is; the rental will be charged at the number of days originally booked). A relocation fee may apply if the collection or return location is amended within 14 days of vehicle pick up or if notification occurs during the hire.
Travel Insurance
We strongly recommend that renters ensure they take out the highest level of Travel Insurance.
PROTECTION PACKAGE
Third Party Property and Injury Insurance Cover
Third Party Property Liability Insurance is automatically covered under a third party property damage Master Policy executed by the rental company and is subject to the renter complying with all Terms and Conditions of the rental and payment of the Accident Damages Excess. Third Party Liability cover for personal injury is governed by separate Government legislation in each Australian State and Territory. The right to claim may be limited by the legislation and excesses may apply.
There are many factors relevant to a determination of which third party liability cover for personal injury will apply in the event of an accident, such as the state or territory in which a vehicle is registered, the state or territory in which the accident occurs and the state or territory in which another driver or injured person resides. Should an accident in which a person is injured occur, the renter must contact the police and the rental company.
This summary of the cover available throughout Australia is meant as a guide only and no warranty of accuracy or reliability is given or responsibility accepted by the rental company for the information contained below. In the event of an accident, the renter should make independent enquiries of the relevant insurer of the vehicle.
Queensland: Injured person or the dependents of a deceased person can bring claim for damages against a negligent party.
New South Wales: Compensation is available for persons injured or killed by the negligence of a motor vehicle driver. At fault drivers are not covered
Western Australia: Damages may be claimed by persons injured or by the relatives of a person killed by the negligence of a motor vehicle driver.
South Australia: Damages may be claimed by persons injured or by the relatives of a person killed by the negligence of a motor vehicle driver.
Victoria: Combination of no fault and negligence indemnity. Statutory benefits in the nature of weekly payments during incapacity for work, impairment benefit annuities, medical and like expenses and death benefits may be available regardless of the question of fault. In addition, damages may be claimed by persons seriously injured or killed by the negligence of a motor vehicle driver.
Northern Territory: Claims for damages may be brought by persons injured by the negligence of a motor vehicle driver or by the dependents of a deceased person. Entitlement to no fault statutory benefits restricted to residents of Northern Territory. Non residents may apply to the Board of the Territory Insurance Office to be treated as a resident.
Standard Liability
Metro Locations (based on pick-up location)
Apollo rental charge includes a Standard Liability of $2,000.
The Standard Liability can be reduced by taking the following Reduction Option:
Value Pack
A Liability of $300 applies. The Value Pack can be purchased by paying $11 per day at pick-up.
Remote Locations (based on pick-up location)
Apollo rental charge includes a Standard Liability of $2,000 with a Single Vehicle Accident Liability of an additional $1,000 (non waivable).
The Standard Liability can be reduced by taking the following Reduction Option:
Value Pack
A Liability of $300 with a Single Vehicle Accident Liability of an additional $1,000 (non waivable). applies. The Value Pack can be purchased by paying $15 per day at pick-up.
Bond/Deposit
A Bond/Deposit of $400 will be collected at the time of entering into the Rental Contract.
For security purposes, only a credit card can be used to provide a Bond/Deposit. Sufficient funds must be available on the credit card to cover the Bond/Deposit.
The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
Full Responsibility
· The renter accepts full responsibility for any of the following situations:
- Any damage arising from a collision with an animal whilst the vehicle is being driven between the hours of sunset and sunrise in the Northern Territory, the Kimberley region (including Broome and Kununurra) and Kangaroo Island
· All Locations:
- Damage caused by negligence of the driver or any of the passengers of the vehicle (including damage caused by total or partial immersion in water, including crossing a waterway)
- Damage caused by negligence of the driver or any of the passengers of the vehicle resulting in under body and over head damage to the vehicle
- Any damage caused by an action which resulted in a criminal charge being laid
- Any damage caused to the body of the vehicle by sitting or climbing on the roof or any part of the vehicle
· All Renter Protection Services are subject to the renter complying with the rental companies standard rental terms and conditions.
Rates/Terms/Conditions
Are subject to change without notice.
Terms of booking on this website
Information disclaimer
The rates on this website are often heavily discounted. This is due to our negotiated rates and bulk buying power. On very rare occasions, a rate may be displayed incorrectly due to our, or a vehicle supplier's error. In such a case, if you book with us at a quoted rate that is incorrect, we will notify you of any price change and give you the option to proceed or cancel. We make every effort to keep information on our site up to date, but we cannot guarantee this website is free of errors or omissions and retain the right to update or change the information published at any time.
Liability
To the extent permitted by law we/the owners of this website will not be liable to you or to any third party (whether in contract, tort, or otherwise) for any direct, indirect or consequential loss or damage (including but not limited to any accident, injury, delay or loss of enjoyment) arising out of your reliance upon information contained on this website, including but not limited to your use (or inability to use) any products or services described or procured through this website.
When you pick up your vehicle, you will be required to sign a rental agreement with the supplier of the vehicle. Your rental and use of the vehicle will be governed by the terms of the rental agreement and any other documentation or information provided to you by the supplier at the time you pick up your vehicle. The rental agreement is between you and the supplier and we will not be liable to you or to any third party in relation to the terms of the supplier's rental agreement or any other documentation provided to you by the supplier at the time of pick up.
While we will make reasonable efforts to ensure we are representing only reputable suppliers, we make no warranty about the fitness or suitability of any third party (supplier) product or service and will not accept responsibility for the quality or fitness of any vehicle. We welcome feedback from our customers on their experience with our suppliers. We may, at our discretion, provide you with reasonable assistance in resolving any dispute you may have with a supplier.
Our total liability to you in relation to your use of this website and the information contained on this website will not exceed the dollar amount of the deposit we have received from you in relation to your booking/rental. Refunds will not be made for bookings cancelled due to inclement weather. Again, we strongly recommend that you take out travel insurance. Your use of this website is governed by the laws of New Zealand and the jurisdiction of the New Zealand courts.
Booking information
To make a booking you must complete our booking form which is easy to follow and secured with the latest encryption technology. Once we receive your form, we will, subject to availability, confirm your booking by emailing you a confirmation voucher and invoice.
If you are booking via phone, please make sure you have read the terms and conditions of the vehicle you wish to rent first. Our reservations consultant will ask you if you have read the terms and agree to them before proceeding. The onus is always on the renter to ensure they make themselves fully aware of the terms displayed on our website.
Information disclosure
In booking on this website you acknowledge that we disclose your information to your selected Supplier in order to provide the requested rental services.
Vehicle capacity and fitness to drive
Under no circumstances are you permitted to carry more passengers than the vehicle you rent is legally registered to carry, and if you do your insurance may be invalidated. The number of seatbelts (and passengers) is indicated next to each vehicle on this website. Luggage capacity where shown is an indication only and we will not be responsible should you be unable to fit your entire luggage into a vehicle. It is your responsibility to choose a journey that is within your capabilities. A vehicle supplier can refuse to rent a vehicle to any person who is in their opinion unfit to drive or does not meet eligibility requirements. In such circumstances we will have no further liability to you.
Refund Policy
We are committed to providing a quality service and aim for complete customer satisfaction. In the event of cancellation, any refunds or penalties are detailed in the terms and conditions of your selected vehicle that you are asked to read and accept at time of booking. In the event you are unsatisfied with our service, please contact us within 48 hours of placing your booking or request and we will work to resolve any issues and determine if compensation is due. In the event you have completed your rental and are unhappy with your vehicle, we are happy to assist you in seeking compensation from the operator of the vehicle.
This website is owned and operated by Car Rental Republic Ltd, a specialist in worldwide car rental distribution. Our financial centre and marketing office is based at Level 4 Excelsior House, 6 Commerce St , Auckland, New Zealand. Thank you for booking with us.
Apollo Rental Cars AU Insurance
Travel InsuranceWe strongly recommend that renters ensure they take out the highest level of Travel Insurance.
PROTECTION PACKAGE
Third Party Property and Injury Insurance Cover
Third Party Property Liability Insurance is automatically covered under a third party property damage Master Policy executed by the rental company and is subject to the renter complying with all Terms and Conditions of the rental and payment of the Accident Damages Excess. Third Party Liability cover for personal injury is governed by separate Government legislation in each Australian State and Territory. The right to claim may be limited by the legislation and excesses may apply.
There are many factors relevant to a determination of which third party liability cover for personal injury will apply in the event of an accident, such as the state or territory in which a vehicle is registered, the state or territory in which the accident occurs and the state or territory in which another driver or injured person resides. Should an accident in which a person is injured occur, the renter must contact the police and the rental company.
This summary of the cover available throughout Australia is meant as a guide only and no warranty of accuracy or reliability is given or responsibility accepted by the rental company for the information contained below. In the event of an accident, the renter should make independent enquiries of the relevant insurer of the vehicle.
Queensland: Injured person or the dependents of a deceased person can bring claim for damages against a negligent party.
New South Wales: Compensation is available for persons injured or killed by the negligence of a motor vehicle driver. At fault drivers are not covered
Western Australia: Damages may be claimed by persons injured or by the relatives of a person killed by the negligence of a motor vehicle driver.
South Australia: Damages may be claimed by persons injured or by the relatives of a person killed by the negligence of a motor vehicle driver.
Victoria: Combination of no fault and negligence indemnity. Statutory benefits in the nature of weekly payments during incapacity for work, impairment benefit annuities, medical and like expenses and death benefits may be available regardless of the question of fault. In addition, damages may be claimed by persons seriously injured or killed by the negligence of a motor vehicle driver.
Northern Territory: Claims for damages may be brought by persons injured by the negligence of a motor vehicle driver or by the dependents of a deceased person. Entitlement to no fault statutory benefits restricted to residents of Northern Territory. Non residents may apply to the Board of the Territory Insurance Office to be treated as a resident.
Standard Liability
Metro Locations (based on pick-up location)
Apollo rental charge includes a Standard Liability of $2,000.
The Standard Liability can be reduced by taking the following Reduction Option:
Value Pack
A Liability of $300 applies. The Value Pack can be purchased by paying $11 per day at pick-up.
Remote Locations (based on pick-up location)
Apollo rental charge includes a Standard Liability of $2,000 with a Single Vehicle Accident Liability of an additional $1,000 (non waivable).
The Standard Liability can be reduced by taking the following Reduction Option:
Value Pack
A Liability of $300 with a Single Vehicle Accident Liability of an additional $1,000 (non waivable). applies. The Value Pack can be purchased by paying $15 per day at pick-up.
Bond/Deposit
A Bond/Deposit of $400 will be collected at the time of entering into the Rental Contract.
For security purposes, only a credit card can be used to provide a Bond/Deposit. Sufficient funds must be available on the credit card to cover the Bond/Deposit.
The credit card holder must be present and able to sign for the Bond upon vehicle collection. The credit card holder is jointly and severally liable for any damage to the rental vehicle.
The Bond is fully refundable when the vehicle is returned to the correct location on time, is full of fuel and all other terms of the Rental Contract have been complied with. If there is damage to the vehicle on its return, the Bond will be used to cover the cost of such damage up to the amount of the relevant Liability. However, if the terms of the Rental Contract are breached and the Bond is insufficient to cover the damage then any extra cost will be charged.
Full Responsibility
· The renter accepts full responsibility for any of the following situations:
- Any damage arising from a collision with an animal whilst the vehicle is being driven between the hours of sunset and sunrise in the Northern Territory, the Kimberley region (including Broome and Kununurra) and Kangaroo Island
· All Locations:
- Damage caused by negligence of the driver or any of the passengers of the vehicle (including damage caused by total or partial immersion in water, including crossing a waterway)
- Damage caused by negligence of the driver or any of the passengers of the vehicle resulting in under body and over head damage to the vehicle
- Any damage caused by an action which resulted in a criminal charge being laid
- Any damage caused to the body of the vehicle by sitting or climbing on the roof or any part of the vehicle
· All Renter Protection Services are subject to the renter complying with the rental companies standard rental terms and conditions.